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If the items you've ordered are not working exactly right for you, we've got you covered.

You can return any items (some exceptions apply*) within 30 days of purchase in exchange for BTV Shopping Credits. You may return your items only once, and credits will be valid for a year from the date of issue! To be eligible for a return, items should be unwashed, with hangtags still securely fastened.

Exchanges are processed in the same way as returns.

If the items you've ordered are not working exactly right for you, we've got you covered.

You can return any items (some exceptions apply*) within 30 days of purchase in exchange for BTV Shopping Credits. You may return your items only once, and credits will be valid for a year from the date of issue! To be eligible for a return, items should be unwashed, with hangtags still securely fastened.

Exchanges are processed in the same way as returns.

Start

Head to www.beyondthevines.co.id/a/service to start your returns journeye

Head to www.beyondthevines.co.id/a/service to start your returns journey

Submission

Once you’ve shared the relevant details with us, submit your returns request.

Once you’ve shared the relevant details with us, submit your returns request.

Review

Our Crew will take a couple of days to review your returns. You’ll receive a notification email once the returns request is approved.

Our Crew will take a couple of days to review your returns. You’ll receive a notification email once the returns request is approved.

Mail

Mail your items to The BTV Studio within 7 days. All return shipping charges are borne by the customer.

Mail your items to The BTV Studio within 7 days. All return shipping charges are borne by the customer.

Credits

Once our Crew have checked your items and made sure everything is in place, we’ll credit you your BTV Shopping Credits.

Once our Crew have checked your items and made sure everything is in place, we’ll credit you your BTV Shopping Credits.

*Exceptions: We are unable to process returns on sale items, socks, eye masks, face masks, drinkware, stationery, and personalised products. All purchase with purchase orders will have to be returned as an order.

Exceptions: We are unable to process returns on sale items, socks, eye masks, face masks, drinkware, stationery, and personalised products. All purchase with purchase orders will have to be returned as an order.

01

Mail to the
BTV Warehouse

Mail to the
BTV Warehouse

-

-

Label items with your order number and have them securely packed.

Label items with your order number and have them securely packed.

-

Mail it to us using registered postage to the address indicated in your return request approval within 7 days!

All purchases made using the Store-to-Door method cannot be mailed to us for a return. Orders must be returned to the store that they were bought from within 30 days and with all hang tags in tact.

-

Mail it to us using registered postage to the address indicated in your return request approval within 7 days!

All purchases made using the Store-to-Door method cannot be mailed to us for a return. Orders must be returned to the store that they were bought from within 30 days and with all hang tags in tact.

02

Drop off at
Beyond The Vines
Design Stores
in Singapore

Drop off at
Beyond The Vines
Design Stores
in Singapore

-

Label items with your order number and have them securely packed.

-

Drop it o at either of our Design Stores.

-

Label items with your order number and have them securely packed.

-

Drop it o at either of our Design Stores.

Beyond The Vines Design Store, Takashimaya S.C. 391 Orchard Rd B1 - 42 / 46 Singapore 238872

Beyond The Vines Design Store, Funan 107 North Bridge Rd #02−08 Funan Singapore 179105

Beyond The Vines Design Store,
Takashimaya S.C. 391 Orchard Rd
B1 - 42 / 46 Singapore 238872

Beyond The Vines Design Store,
Funan 107 North Bridge Rd #02−08
Funan Singapore 179105

Should you require any additional assistance, contact us at customercare@beyondthevines.co.id

Should you require any additional assistance, contact us at customercare@beyondthevines.co.id

01

Mail to the
BTV Studio

Mail to the
BTV Studio

-

Label items with your order number and have them securely packed.

-

Label items with your order number and have them securely packed.

-

Mail it to us using registered postage!

-

Mail it to us using registered postage!

The BTV Studio
2 Alexandra Road #06−03
Delta House Singapore 159919

The BTV Studio
2 Alexandra Road #06−03
Delta House Singapore 159919

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